How to check the register serial number and password of iLink series/iAuto series ? Please find the Password Paper in the package as follows:Or boot up scan tool after connecting the vehicle and select Setup from the main menu on the scanner. Then select About to check the register serial number and password. Here below is for example o

What should I do if it shows "The serial number does not exist" when registering the product? Please make sure the serial number and registered password you input are correct. Please pay special attention to letter “O” and number “0” and letter “I” and number “1” also. Even though there is a serial number on the back label, please always us…

Where to download the update client of our products ? Where to download the update client of our products ? The update client lies in the Download tab of each product page. http://www.videnttech.com/product/Or you may find it under www.videnttech.com/support&service>update client and manuals

Why do I get this message:“The vehicle program is not authorized. Please obtain the authorization” ? If you have more than one Vident scanners, please make sure the TF cards are not mixed up. If you get the message after updating your scan tool, please make sure you selected the right serial number while updating the scanner. Please try to format the TF

How to download software for my iLink400 ? How to download software for my iLink400 ? Brief Guide — 1. Install update client. Install the iScanzilla program from SD card comes in the product package. 2. Creat a Vident ID. Create your Vident ID either on the iScanzilla program.3. Register the scan…

Does my scan tool has AU FORD or Holden? AU Ford and Holden is authorized to our local distributor Fuel Economy Solutions. Scan tool sold only by Fuel Economy Solutions covers AU FORD and Holden.

Does my scanner support any other languages besides the initial language? All our products support multi-lingual menu operation, such as English, French, German, Russian, Spanish, Swedish and more.If you need to access any other language, which is listed in the language menu, please email to support@videnttech.com to obtain aut

Guide for Software Update and Printing - iLink series and iAuto series Brief Guide ——1. Download the update client from our website or from the CD comes in the product package. And install it. 2. Create your Vident ID either on the update client iScanzilla or our website3. Register your scan tool with the update client iSca…

How comes "This serial number is registered already"? Sellers/dealers often register the scan tool to install the newest update or car make before scan tool is shipped out. As soon as you get this message, please contact us via support@videnttech.com with the serial number. We will remove the previous regist

How to log the testing data with Vident iSmart900 ? The logging icon appears on the upper right side of the diagnostic screen as long as the scanner is communicating with the vehicle. Just clickit to record the communication data between the scan tool and the vehicle under test to help with troubleshooti

How to become an authorized Vident distributor ? How to become an authorized Vident distributor ? Please fill in the form with all your information here or email to sales@videnttech.com

Payment Instructions How to renew update license for your Vident scan tool ? Please refer to the guide here